Service Navigation

Hotlines

Hotlines

Deutsche Börse Group responds to customer and general inquiries in a fast, efficient and comprehensive manner. For this, it has dedicated hotline teams for individual subjects.

Unless otherwise indicated, the hotlines can be reached on all trading days. All times are given in CET.

General queries about Deutsche Börse Group and its web site:

Contact

Internet hotline

Service times: Mon-Fri, 9:00 – 18:00

+49-(0) 69-2 11-1 16 70

info@deutsche-boerse.com
 

General subjects

Hotline

Phone/(Fax)/E-mail

Service times

Visitors Center to the Frankfurt Stock Exchange

Discover more

visitors.center@​deutsche-​boerse.com


Hotlines for specific target groups

Hotline

Phone/(Fax)/E-mail

Service
times

Applicants

Queries on job applications to Deutsche Börse Group

+49-(0) 69-2 11-1 18 10

careers@deutsche-boerse.com

Students:

campus.careers@deutsche-boerse.com

9:00 –
17:00*

Investor Relations

+49-(0) 69-2 11-1 16 70

ir@deutsche-boerse.com

9:00 –
18:00*

Notification of major holdings of a Deutsche Börse AG shareholder 

MajorHoldings@deutsche-boerse.com

 

Journalists

Your personal contact

 

Product information

Hotline  

Phone/(Fax)/E-mail

Service times

Connectivity Products

Discover more

+49-(0) 69-2 11-1 16 90

accessproducts@deutsche-boerse.com

9:00 –
17:00*

Data + Services

(Real-time data)


Discover more

Frankfurt
+49-(0) 69-2 11-1 24 42

London
+44-(0) 20 7862 7223

Chicago
+1 312 544 1095

Singapore
+65 6597 3018

data.services@deutsche-boerse.com

9:00 –
17:00*

Data Services Support

(Historical market data)


Discover more

dataservices.support@deutsche-boerse.com

9:00 –
17:00*

Xentric

Discover more

+49-(0) 69-2 11-1 80 80

it.sales@deutsche-boerse.com

9:00 –
17:00*

Support hotlines

Hotline

Phone/(Fax)/E-mail

Service times

Historical Data Webshop

+49-(0) 69-2 11-1 10 33

hdp@deutsche-boerse.com

7:00 – 18:20

MD+S Interactive

+49-(0) 69-2 11-1 10 77

data.fileservice@deutsche-boerse.com

7:00 – 18:20

Xentric

Technical Support

+49-(0) 69-2 11-1 80 80

xentric@deutsche-boerse.com

6:00 –
22:00


* Monday to Friday, except on German public holidays


Contact information of our business units

Cash market

Hotlines and contact persons for traders at Xetra® and Börse Frankfurt.


Derivatives market

Further contact information and addresses for trading on the derivatives market can be found on the Eurex website.

EEX

All hotlines and further contact information of the European Energy Exchange at a glance.
 

Qontigo

Further contact information for Qontigo's customer support on analytics and index products.
 

Market data and Analytics

Further contact information and addresses for market data and analytics can be found on the Data Services website.

Clearstream

Further contact information and addresses for post-trading can be found on the Cllearsteam website.