| Hotline | Contact information: | Service Times |
Access Products Product Management | Phone:
+49-(0) 69-2 11-1 16 90 +49-(0) 69-2 11-61 16 90 E-mail:
accessproducts@deutsche-boerse.com | 9:00 – 17:00 |
Cash Markets Operations Hotline for functional, trading-related questions |
| |
CBF (CASCADE)** Client Services Domestic | Phone:
+49-(0) 69-2 11-1 11 77 Fax:
+49-(0) 69-2 11-61 11 77 E-mail:
csdomestic@clearstream.com | 8:00 – 18:00 |
CBF (Creation)** Client Services International Settlement | Phone:
+49-(0) 69-2 11-1 83 20
+49-(0) 69-2 11-1 83 40 Fax:
+49-(0) 69-2 11-61 83 20
+49-(0) 69-2 11-61 83 40 E-mail:
csfra.int@clearstream.com | 8:00 – 18:00 |
CEF Back Office Data + Services | Phone:
+49-(0) 69-2 11-1 15 40
Fax:
+49-(0) 69-2 11-6 11 54 0
E-mail:
datafeeds@deutsche-boerse.com | 7:00 – 18:20 |
Connectivity Service CASCADE | Phone:
+49-(0) 69-2 11-1 15 90 Fax:
+49-(0) 69-2 11-61 15 90 E-mail:
connectfrankfurt@
clearstream.com | Mon. - Fri.
8:00 – 18:00 |
Connectivity Service** CREATION | Phone:
+352-243-38110 Fax:
+352-243-638110 E-mail:
connectlux@clearstream.com | 8:00 – 18:30 |
DWP Technical Helpdesk
| Phone:
+49-(0) 69-2 11-1 77 00 Fax:
+49-(0) 69-2 11-1 35 21 E-mail:
dwpsupport@deutsche-boerse.com | 24 hours |
EEX Intraday Energy Trading Technical Support | Phone:
+49-(0) 69-2 11-1 48 48 E-mail:
technical.support@deutsche-boerse.com | 24 hours |
Eurex Clearing** Helpdesk Securities Clearing (worldwide) | Phone:
+49-(0) 69-2 11-1 19 40 Fax:
+49-(0) 69-2 11-1 43 34 E-mail:
ccp@eurexclearing.com | 7:00 – 19:00 |
ExServes Coordination | Phone:
+49-(0) 69-2 11-1 10 70 Fax:
+49-(0) 69-2 11-61 10 71 E-mail:
exserves@deutsche-boerse.com | 9:00 – 17:00 |
Historical Data Webshop Back Office Data + Services | Phone:
+49-(0) 69-2 11-1 10 33
E-mail:
hdp@deutsche-boerse.com | 7:00 – 18:20 |
Host via Internet Technical Support | Phone:
+49-(0) 69-2 11-1 10 00 E-mail:
technical.support@deutsche-boerse.com | 6:00 –
22:00 |
Mainframe Services Technical Support | Phone:
+49-(0) 69-2 11-1 10 00 E-mail:
technical.support@deutsche-boerse.com | 6:00 –
22:00 |
MD+S Interactive Back Office Data + Services | Phone:
+49-(0) 69-2 11-1 10 77
Fax:
+49-(0) 69-2 11-6 11 07 7
E-mail:
data.fileservice@deutsche-boerse.com | 7:00 – 18:20 |
Regulatory Reporting Hub Business Operations Back Office Data + Services | Phone:
+49-(0) 69-2 11-1 12 00
Fax:
+49-(0) 69-2 11-6 11 200
E-mail:
rrh@deutsche-boerse.com
| 7:00 – 18:20 |
SNA-Services (Clearstream Banking, Services Frankfurt, Braintrade, Xontro, BWS) Technical Support | Phone:
+49-(0) 69-2 11-1 10 00 E-mail:
technical.support@deutsche-boerse.com | 6:00 –
22:00 |
SWIFT-Service-Bureau Technical Helpdesk | Phone:
+49-(0) 69-2 11-1 31 23 Fax:
+49-(0) 69-2 11-1 29 61 E-mail:
swift_sb@deutsche-boerse.com | |
TREMIR Back Office Data + Services | Phone:
+49-(0) 69-2 11-1 13 20 Fax:
+49-(0) 69-2 11-60 80 94 E-mail:
tremir@deutsche-boerse.com | 8:00 –
17:00 |
Vestima+ -Helpdesk | Phone:
+352-243-32833 Fax:
+352 243 – 38250 E-mail:
csvestima@clearstream.com | 8:30 –
18:30 |
Vestima+** Connectivity Service | Phone:
+352-243-38110 Fax:
+352-243-638110 E-mail:
connectlux@clearstream.com | 8:00 –
18:30 |
WSS Back Office Data + Services | Phone:
+49-(0) 69-2 11-1 11 60 Fax:
+49-(0) 69-2 11-60 80 53 E-mail:
wss@deutsche-boerse.com | 8:00 –
17:00 |
WSS Online Plus Back Office Data + Services | Phone:
+49-(0) 69-2 11-1 11 60 E-mail:
wss@deutsche-boerse.com | 7:00 –
18:20 |
Xemac** Operations | Phone:
+49-(0) 69-2 11-1 14 10 E-mail:
xemac@clearstream.com | 8:00 –
18:00 |
Xemac Technical Support | Phone:
+49-(0) 69-2 11-1 19 10 E-mail:
technical.support@deutsche-boerse.com | 6:00 –
22:00 |
Xemac Connection and Change Management | Phone:
+49-(0) 69-2 11-1 1000 | 8:00 –
18:00 |
Xentric Technical Support | Phone:
+49-(0) 69-2 11-1 80 80 Fax:
+49-(0) 69-2 11-61 80 80 E-mail:
xentric@deutsche-boerse.com | 6:00 –
22:00 |
Xetra Helpdesk Cash Markets Operations | Phone:
+49-(0) 69-2 11-1 14 00 Fax:
+49-(0) 69-2 11-1 14 01 E-mail:
xetrahelpdesk@deutsche-boerse.com | 7:30 –
20:30 |
XontroBroker Interface Technical Support | Phone:
+49-(0) 69-2 11-1 12 81 E-mail:
xontrohelp@deutsche-boerse.com | 6:00 –
22:00 |
Xontro Broker Interface Connection and Change Management | Phone:
+49-(0) 69-2 11-1 1000 | 8:00 17:00* |
z/OS-Connections
| Phone:
+49-(0) 69-2 11-1 1000 | 8:00 –
17:00* |